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How We Handle Your Data and Account

This page sets out how dewi1000 collects, stores and uses your personal data when you hold an account with us.

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dewi1000 How We Handle Your Data and Account
DATA HANDLING DETAIL

How We Protect and Manage Your Information

We treat your account data the way you would expect a payment-grade platform to behave — encryption in transit and at rest, strict access controls internally, and clear retention timelines you can query at any point. Below are the six pillars of our data-handling practice, each designed to keep your DANA, OVO or GoPay credentials and personal details secure for as long as you choose to hold an account.

Encryption Standards Every connection between your device and our servers runs through encrypted channels. This covers login, wallet credentials, transaction confirmations and chat messages — whether you access from a browser on your phone or a desktop session.
Cookie Policy We use cookies strictly for session management and fraud detection. No behavioural advertising profiles are built. You can clear cookies from your browser at any time without losing account standing — your next login simply starts a fresh session.
Data Retention We keep personal data only while your account remains active or as mandated by applicable regulation. Once you request closure, we begin a scheduled deletion cycle and confirm completion via the email address on file.
Account Security Your account is protected by a PIN and OTP verification for sensitive actions — withdrawals, password resets, data exports. If you suspect unauthorised access, our support channel can freeze activity immediately while we investigate.
Third-Party Sharing We do not sell your data. Information is shared only with payment processors like DANA, OVO or GoPay to complete your transactions, and with fraud-prevention systems that protect your wallet. No marketing resale occurs.
Change Requests You can update, export or delete your personal data at any time through the in-account form or by emailing support. We verify your identity via OTP before executing changes to ensure no one else modifies your records.
POLICY CONTACT PATHS

Reach Us About Legal Matters

If you need to raise a legal question — data deletion, account closure, or a dispute about stored information — we have dedicated paths so your request reaches the right desk. Each channel below handles policy-related queries specifically, separate from general account help. We aim to acknowledge every legal inquiry within one working day.

Email Support Desk Send your data request or legal question to our dedicated policy email. Include the email address linked to your account so we can verify identity before processing any changes or deletions to your stored information.
Live Chat — Legal Queue Open the chat widget and select the legal or data category. An agent will confirm your identity via OTP, then route your query to the compliance team for action. Expect a follow-up message within the same session or by email.
In-Account Request Form Inside your account settings, a dedicated form lets you submit data export requests, consent withdrawals or account-closure instructions. The form pre-fills your verified details, so processing begins immediately once you confirm with your PIN.

Common Questions About Your Rights and Data

We compiled the questions below from real account-holder inquiries. Each answer keeps things direct — what data we hold, how you access or remove it, and what happens when regional availability changes. If your question is not listed, reach our support desk through the contact paths above.

We store the name, email and phone number you provide at registration, plus the e-wallet credentials (DANA, OVO or GoPay) you link for deposits and withdrawals. Device and session data is also kept temporarily for fraud prevention.

Yes. Use the in-account request form or email our support desk. After identity verification via OTP, we compile a machine-readable file of all personal information we hold and deliver it to the email address linked to your account.

Submit an account-closure request through the legal form in your settings or via live chat. Once verified, we initiate a scheduled deletion. Any remaining balance must be withdrawn to your DANA, OVO or GoPay wallet before closure completes.

No. We share data only with payment processors needed to complete your transactions and with internal fraud-detection systems. We never sell personal details or build advertising profiles from your activity on the platform.

We use session cookies and fraud-prevention cookies. You can clear or block them in your browser settings at any point without losing your account. Your next login generates a new session — no stored preferences are lost permanently.

We notify you by email using the address on your account. You will have a window to withdraw funds to your linked wallet — DANA, OVO or GoPay — before access is adjusted. Data deletion follows our standard retention schedule after closure.

We aim to acknowledge every policy-related inquiry within one working day. Complex requests like full data exports may take longer to compile, but we keep you updated at each stage through email or in-platform notifications.

Yes. Wallet credentials are encrypted both in transit and at rest. We never store full payment PINs — only tokenised references that allow transactions to process. Even our internal teams cannot view raw wallet data.

You can withdraw consent for non-essential processing, such as analytics cookies. However, core account data — identity, wallet reference, transaction history — must remain while the account is active to satisfy fraud-prevention and regulatory requirements.

Reach us immediately through the live chat legal queue or via email. We will freeze your account activity, trigger an investigation and guide you through resetting credentials. Players in Semarang or anywhere else in supported regions follow the same escalation path.

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