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How We Protect Your Privacy at dewi1000

We keep your personal information under clear rules — what we collect, why we collect it, and how long we hold it. Every transaction through DANA, OVO or GoPay passes through encrypted channels, and your account details stay yours alone.

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dewi1000 How We Protect Your Privacy at dewi1000
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is stored, want to correct your personal details, or need to request deletion, use any of the channels below. Our team handles privacy queries with priority so your concerns are addressed promptly.

Team online

Live Chat

Open the chat widget from any page on our site. Let the agent know your request is about personal data — they will route you to the privacy handling queue directly without additional transfers.

Email Support Desk

Send your data request to our support email address found in your account settings. Include your registered username and the specific action you need — data copy, correction, or deletion — so we can process it faster.

Account Settings Panel

Inside your account dashboard you can update your phone number, email or linked DANA and OVO wallet details directly. Changes to payment identifiers require a brief verification step before they take effect.

DATA HANDLING PRACTICES

How We Manage and Secure Your Information

Your privacy depends on real processes, not vague promises. Here is what actually happens inside our systems when you interact with dewi1000 — from the moment you register to the day you close your account or request data removal.

Data Collection Scope

We collect your name, email, phone number and the wallet identifier from your DANA, OVO or GoPay account. We do not request national ID scans unless withdrawal verification specifically requires it under applicable rules.

Cookie Usage

Cookies store your session token and language preference. We use functional cookies only — no third-party advertising trackers. You can clear cookies from your browser at any time without losing your account.

Account Security Layers

Your password is hashed and never stored in plain text. Login sessions from a new device trigger an OTP sent to your registered phone number. Failed login attempts lock the account temporarily to block brute-force access.

Retention Period

Active account data stays on file while you use the platform. After you close your account, we retain records for a limited period for dispute resolution, then permanently delete personal fields from our databases.

Data Access Requests

You can ask for a full copy of everything we hold about you. Submit the request via live chat or email, confirm your identity with your registered phone OTP, and we compile the file for you to download.

Deletion and Correction

Want something corrected or removed? Contact support with the specific field — email, phone, or wallet reference — and we update or erase it. Payment transaction logs required by law may be retained separately even after deletion.

Common Questions About Our Privacy Policy

Below are the questions our support team receives most often from account holders in Semarang and across Indonesia. Each answer focuses on how your data is handled specifically within our platform.

We ask for your name, email address, phone number and preferred e-wallet — DANA, OVO or GoPay. No additional documents are collected at sign-up. Further verification steps only apply when you request a withdrawal above a certain threshold.

We do not sell or rent your personal data. Payment processing partners such as DANA and OVO receive only the transaction reference needed to complete your deposit or withdrawal. No marketing data is shared externally.

Your wallet identifier is encrypted both at rest and during transit. Our system stores a tokenised reference, not your full wallet credentials. Even internal staff cannot view the raw wallet ID without a security-elevated access request.

Yes. Open a live chat session or email our support desk, verify your identity with the OTP sent to your registered phone, and we will prepare a downloadable file containing every data point linked to your account.

Contact support and confirm closure via OTP. We remove personal fields from active databases. Certain transaction records required under applicable regulations may be retained in an anonymised format for the legally mandated period.

We use functional cookies only — session tokens and language preferences. No advertising trackers run on our pages. You can clear or block cookies in your mobile browser settings without affecting your account status.

Once you close your account, we hold records for a limited window to handle any pending disputes. After that period, personal identifiers are permanently erased. Anonymised transaction hashes may remain for compliance purposes.

Material updates appear on this page with a new revision date. If the change affects how we use your GoPay or OVO wallet data, we also send a notification to the email address linked to your account.

We log the device type, approximate location and timestamp of each login for security monitoring. This helps us detect unusual access patterns. You can review recent login sessions inside your account settings panel.

Access is role-restricted. Only team members who handle account verification or payment processing can view personal fields. Administrative actions on your data are logged with timestamps for internal audit trails.